Frequently Asked Questions
-Do you ship internationally?
Yes, we ship internationally using Canada Post. If you are looking to order for the US, please visit our US site at onelesseco.com.
-How soon will you ship my item?
All orders of in stock items are shipped within 5 business days of being placed, Monday-Friday. No deliveries on weekends or holidays. All orders received on weekends and holidays will be fulfilled on the next business day.
-How much do you charge for shipping?
Shipping rates vary unless otherwise noted and are based on your location and the weight and size of the products you select. The shipping rate will be calculated for you on the checkout page.
-Will my item be insured and will I be able to track it?
Yes, your item will be insured through Canada Post.
-Do you sell wholesale?
Yes, we offer our products to Canadian & US businesses at wholesale prices. Please visit our "Wholesale" page for more information or to request an account. To open a wholesale account you must be a Canadian or US based business.
-What forms of Payment do you accept?
We accept payments by bank transfer (eTransfer), VISA, MasterCard, American Express, PayPal & Apple Pay.
-What is your return policy?
Please see our "Returns Policy" page for more details.